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Frequently Asked Questions

  • Can I try before I buy?

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    We understand the desire to see a product before you purchase it, which is why we invite you to “seek before you sleep” with one of our two great options. These are outlined below:
    60-Day Money Back “Sleep Spot “Deep Sleep” Guarantee: Pick your perfect Better Sleep Pillow and try it at home for a full sixty days. If you don’t experience deep sleep, simply return the pillow for a refund of the cost. The only thing you pay is the return shipping.
    “Try it At Home” Pick 2 Program: Deciding can be difficult, we know. Now you don’t have to narrow down your options quite so far. With this free program, you get to choose Two Better Sleep Pillows to try at home for seven days, returning the ones you don’t like. Shipping is free both ways, and you are only charged for what you keep. If you decide you keep all three, your credit card will be charged the cost for each. If you decided to keep none, the only thing you’ve invested is time.

  • If the Pick 2 program is free, why do you need my credit card information?

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    We require your credit card information during checkout for security purposes, and only a pre-authorization is required. If you choose to not return your try-at-home pillows, or if you send them back damaged, you will then be charged the price of the pillows.

  • What is the Try-At Home program?

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    "Pick two pillows from a selection of our favorites to test out at home with our easy–and free!– Try-At Home program. You then have seven days to take them for a spin and decide which style suits you best, then simply return the pillow if you aren’t satisfied, and order others if you like. Shipping is free both ways. Learn more here. Please note that our Try-At Home program is only available to customers in the U.S. and Puerto Rico at this time.

    Can you help me pick out a pillow?

    Finding the right pillow can be tricky, but our Sleep Experts are here to help. Live chat, Monday–Friday, 9 a.m.–5 p.m. ET, email at info@bettersleeppillow.com, or post your pictures on Instagram, Twitter or Facebook with #BetterSleepPillow. (Just make sure your accounts aren’t private, and we’ll be with you in a flash.)

    I thought the Try-At Home program was free-why do you need my credit card?

    The Try-At Home program is free! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes, but rest assured that the Try-At Home program is a totally free Seven-day trial.
    The only exception: if you do not return your Try-At Home, or if the returned Pillows are damaged, we will need to charge the card on file the full price for each outstanding and/or damaged pillow. The charge is $69.95 per Fiber Fill Pillow , $99.99 per Goose Down and Memory Foam Better Sleep Pillow, $59.95 for the Petite Memory Foam and Microbead version. This is our full retail price for pillows. In order to avoid this charge, your Try-At Home will need to be postmarked (on its way back to BetterSleepPillow.com) by the Seventh full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your Try-At Home period ends on a weekend or holiday, just drop it in the mail on the next business day. If you need an extra day or two, just call us and we’ll work something out.

    I ordered another Try-At Home. Why is it delayed?

    We send Try-At Home orders one at a time. If you are already testing pillows with an existing Try-At Home, we’ll ship your new Try-At Home box once we receive your current order."

  • What are some tips for picking the perfect pillow?

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    Don’t fall prey to uninformed pillow picking, simply choosing what’s least expensive or the fluffiest. Consider your sleeping habits and your body’s individual needs. Do you suffer from snoring or neck and shoulder pain? Do you find it difficult to get a decent rest at night? You may just be a perfect candidate for the Better Sleep Pillow.

  • Is this just another pillow, like one I can buy at a department store?

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    Not at all! The Better Sleep Pillow 's are anything but ordinary. It was designed for the way you sleep as you move around at night - side, stomach and back. The Better Sleep Pillow is made of 100% urethane memory foam for extreme comfort and quality. Its unique design with a recessed portion for your arm along the entire length of the pillow and through the underside, allows you to sleep in the position that is most natural for your body. These recesses provide support to your arm, head and neck reducing pressure and helping you to get a deeper and more restful sleep.

  • Will the Better Sleep Pillow stop me from snoring?

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    Unfortunately, it will not stop you from snoring. However, it will reduce snoring by aligning your head and neck in the proper position to keep your airways open.

  • What is the pillow made from?

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    There are actually five different types of Better Sleep Pillows:

    Fiber Fill - Premium 100% polyester fiberfill. High loft and comfortable
    White Goose Down - Cozy goose down, luxurious softness, superior resilience, (is this high-loft or low low-loft?) HIGH- or LOW-loft.
    Original Memory Foam - 5.5lbs high-density memory foam, feels stiff at first but molds to your form as it warms, offers excellent support.
    Microbead Cloud - soft and squishy pillow filled with small, polystyrene beads (manufactured to be almost perfectly uniform, these little beads slide easily against each other to shape and give support).
    Petite Memory Foam - 5.5lbs High-density memory foam - will feel stiff at first, but once it warms up and molds to your form, it offers excellent support.
  • How thick is the Better Sleep Pillow?

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    We’ve found this pillow to be the optimal thickness to provide cradling comfort, while still fitting conveniently inside a standard size pillowcase. The Orginal Memory Foam pillow itself is 5 inches thick and the arm recess is approximately 2-1/2 inches deep.

    Fiber Fill -
    White Goose Down -
    Original Memory Foam -
    Microbead Cloud -
    Petite Memory Foam -
  • Is the pillow heavy?

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    The Better Sleep Pillow is actually quite lightweight, less than five pounds. Its density helps it to hold its shape and allows for perfect neck and spinal alignment.

    Pillow Name
    lbs.
    ozs.
    Fiber Fill
    2.00
     
    White Goose Down
    3.00
    2.00
    Original Memory Foam
    4.00
    5.00
    Microbead Cloud
    2.00
     
    Petite Memory Foam
    3.00
    4.00
  • How do you clean the cover?

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    The Better Sleep Pillow was designed with your comfort and ease in mind, and comes covered with a super-soft, zippered terrycloth cover. Simply remove the cover and it is machine washable and dryable. Or use your own pillow covers

    Fiber Fill -
    White Goose Down -
    Original Memory Foam - 5.0 LBS
    Microbead Cloud -
    Petite Memory Foam -
  • How do I know what pillow I have?

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    Gel Fiber Fill - Medium Soft, Extra Loft
    White Goose Down - Soft, Low Profile
    Memory Foam Orginal - Firmer Pillow, Extra Loft
    Microbead Cloud - Softest Pillow, Extra Loft
    Memory Foam Petite - Medium Soft, Low Profile
  • Do you ship to Canada?

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    Yes we do! We have a shipping facility within Canada so you will never incur any additional duty fees or taxes. Please contact us with any other questions.

  • Can I use this pillow with other pillows ?

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    Many people sleep with extra pillows. Feel free to place a pillow between your knees or at your feet while you sleep, or even keep one to snuggle. However, the Better Sleep Pillow is best as the only one you lay your head upon. This way, your head and neck will be held in the correct position for optimal support.

  • What Results Can I expect from the Better Sleep Pillow

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    Before The Better Sleep Pillow

    Your ordinary department store pillow unfortunately does not properly support your head and neck. It forces you into unnatural and potentially harmful positions. You wake up drained, stiff and achy.

    AFTER The Better Sleep Pillow

    This carefully designed pillow helps to align your neck and spine. With this support, your head, neck, shoulders and back allow themselves to fully relax so you can enjoy a deeper sleep. You wake up feeling refreshed and rejuvenated, with stiffness and soreness a thing of the past!

contact us

Address : 1702 East Avis Drive Madison Heights Michigan 48071
Phone : 800-891-0718
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